Totally Taxis – Terms & Conditions of Service
1. General
By booking or travelling with Totally Taxis, customers agree to the following Terms & Conditions. These terms apply to all journeys, whether booked by phone, online, in person, or through a third‑party platform.
2. Bookings
Bookings are accepted subject to vehicle and driver availability.
Customers must provide accurate details including pick‑up location, destination, number of passengers, luggage requirements, and any special assistance needed.
Totally Taxis reserves the right to refuse a booking if safety, legality, or practicality cannot be assured.
3. Pricing & Payment
Fares are calculated based on distance, time, vehicle type, and any additional requirements.
Additional charges may apply for waiting time, tolls, parking, or changes to the original booking.
Payment is due at the end of the journey unless an account arrangement is in place*
*Certain journeys will require a non-refundable security deposit if the controller feels necessary. Usually for late night bookings. This is to cover Totally Taxis from losses made through ‘No Shows’ A payment link will be sent requesting a deposit which will confirm the booking once received by Totally Taxis.
We accept cash, card, and approved digital payment methods.
4. Cancellation Policy
5. No‑Show Policy
A “no‑show” occurs when a customer fails to arrive at the agreed pick‑up point without notifying Totally Taxis.
If the driver arrives and the customer does not appear within 10 minutes, the booking may be treated as a no‑show.
Full fare will be charged for all no‑show bookings.
For airport collections, drivers will wait up to 60 minutes after the flight lands unless alternative arrangements have been agreed. After this period, the booking may be treated as a no‑show or the price starts to increase
6. Waiting Time
For standard pick‑ups, the first 5 minutes of waiting time is free.
After this, waiting time is charged at our standard rate.
For airport pick‑ups, waiting time begins 60 minutes after landing, unless otherwise agreed.
7. Passenger Conduct
Passengers must behave in a safe and respectful manner.
Totally Taxis reserves the right to refuse carriage to anyone who is intoxicated, abusive, or poses a safety risk.
Damage caused to vehicles by passengers will be charged to the customer.
8. Luggage & Personal Items
9. Delays & Liability
While we always aim to arrive on time, Totally Taxis cannot be held liable for delays caused by traffic, weather, road closures, or events beyond our control.
Customers are responsible for allowing sufficient time for travel, especially for airport connections.
10. Vehicle Allocation
Totally Taxis will provide a suitable vehicle based on the booking details.
If requirements change (e.g., additional passengers or luggage), we may need to send a different vehicle, and additional charges may apply.
11. Account Customers
12. Complaints
13. Amendments
Totally Taxis reserves the right to update these Terms & Conditions at any time. The latest version will always be available on our website or upon request.
